Legal

Terms of Service for Velstash

Last Updated: August 24, 2026

1. Legal Information and Ownership

In compliance with Article 10 of Spain's Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), please be advised that the SaaS platform "Velstash" (hereinafter, the "Service"), comprising the public website and dashboard at velstash.com and the infrastructure accessible via velstash.io, is operated by:

  • Owner: Héctor Arroyo Santiago (hereinafter, "the Provider")
  • Tax ID (NIF/NIE): 5367749M
  • Registered Address: Plaça del Gra, 9, 2n-1, Figueres, Spain
  • Contact Email: support@velstash.com
  • Trade Name: Velstash

2. Scope and B2B Nature

The Service is intended exclusively for professionals, independent developers, freelancers, and businesses ("B2B" clients). By registering, you warrant that you are acting within the scope of your commercial, business, or professional activity. Therefore, both parties expressly agree that consumer protection laws (such as the mandatory 14-day right of withdrawal) DO NOT apply to this contract.

2.a. Waiver of Right of Withdrawal

To the extent the Client is deemed a consumer under applicable law notwithstanding the B2B declaration above, the Client expressly requests that provision of the Service begin immediately upon instance creation request, before the expiry of the 14-day statutory withdrawal period, and acknowledges that this constitutes a waiver of the right of withdrawal in accordance with Article 103.a) of the Spanish Consumer Protection Act (Royal Legislative Decree 1/2007), without prejudice to the proration rights set out in Section 4.

3. Service Modalities (Freemium)

The Service is offered under a freemium model:

  • Free Tier: Limited access for testing or basic use. The Provider reserves the right to modify, suspend, or terminate free accounts at any time, without prior notice and without any liability or right to compensation.
  • Paid Subscriptions (Premium): Access to advanced features upon payment of the current fees.

3.a. Acceptable Use

In using the Service, the Client agrees not to:

  1. store, transmit, or process content that is illegal under applicable law, or that infringes the intellectual property or other rights of any third party;
  2. attempt to gain unauthorized access to any cache instance, account, or infrastructure other than the Client's own, including through scanning, probing, or exploiting the shared infrastructure underlying the Service;
  3. use the Service in a manner that imposes an unreasonable or disproportionate load on shared infrastructure, beyond the limits associated with the Client's subscription tier;
  4. resell, sublicense, or provide third-party access to the Service without the Provider's prior written consent;
  5. attempt to reverse engineer, decompile, or circumvent any technical or security measure of the Service.
  6. create, register, or control multiple accounts for the purpose of exceeding the number of free-tier cache instances permitted per account under the Service's then-current terms.

The Provider reserves the right to suspend or restrict access to the affected instance(s) if it reasonably believes a violation of this Section is occurring, pending investigation, and to terminate the Client's account for confirmed violations in accordance with Section 10 (Cancellation and Termination).

4. Payment Terms, Billing, and Proration

  • The Service uses Dodo Payments, Inc. and/or its affiliates or successor entity (hereinafter "Dodo Payments") as the Merchant of Record. By purchasing a paid subscription, the Client enters into a commercial contract with Dodo Payments for billing and payment processing.
  • Prices are displayed in Euros (€) or the corresponding currency and are subject to applicable taxes (such as EU cross-border VAT), which are automatically calculated by the payment gateway based on your location and tax status.
  • No Lock-in & Proration Policy: The Service is flexible, and there are no minimum term commitments. Clients are free to cancel their subscription at any time. If a Client cancels mid-billing cycle, billing will be calculated proportionally (proration), and you will only be charged for the time the premium service was active.

4.a. Payment Processing and Merchant of Record

All payments, subscriptions, and financial transactions related to the Service are securely processed and managed by our authorized Merchant of Record, Dodo Payments. By purchasing a subscription or making a payment, you acknowledge and agree that your financial contract for the transaction is with Dodo Payments, and you explicitly agree to comply with the Dodo Payments Terms of Service.

Dodo Payments is solely responsible for billing, transaction fraud prevention, and the automated collection of applicable taxes (such as EU VAT) based on your billing jurisdiction.

4.b. Tax and Invoicing Declarations

As the Service is provided strictly on a B2B basis, you agree to provide a valid, verifiable corporate name, business registration data, or VAT/VIES identification number (where applicable) during the checkout process managed by Dodo Payments. If you fail to provide a valid business identifier, you agree that your registration nonetheless constitutes a legally binding declaration that the Service is being acquired solely for commercial, business, or professional use.

4.c. Usage-Based Billing

The Service uses usage-based (metered) billing via the Merchant of Record. No charge is made at the time of instance creation or Client registration with the Merchant of Record; charges are calculated in arrears based on the Provider's records of actual usage (instance uptime) and billed by the Merchant of Record at each renewal cycle. In the event of a failed or declined renewal payment, the Provider reserves the right to suspend the affected instance(s) until payment is resolved, subject to any grace period communicated to the Client at the time.

4.d. Price Changes

The Provider may modify the pricing of the Service for future billing cycles. Any usage already accrued at the time of a price change will be billed at the rate in effect when that usage occurred.

The Provider will provide the Client with at least thirty (30) days' advance notice of any price increase, via email or dashboard notice. If the Client does not agree to the new pricing, the Client may cancel the affected subscription before the change takes effect, in accordance with the cancellation terms set out in Section 10 (Cancellation and Termination).

5. Non-Persistent Nature of the Cache and Limitation of Liability

  • Transit Service Only: The Service is provided strictly as a performance optimization layer utilizing volatile memory (Memcached). Under no circumstances shall the Service be used as permanent storage, a database, or a backup system. It is the Client's sole responsibility to maintain an architecture that gracefully handles cache misses and retrieves data from its original source.
  • Automated Data Eviction (TTL & Evictions): Data hosted in the cache expires and is permanently deleted when it reaches the Time to Live (TTL) configured and provided exclusively by the user. Furthermore, the Client accepts that data may be evicted automatically before its TTL is reached due to storage capacity limits on the allocated server (data eviction to make room for newer data).
  • Server Restarts and Maintenance Loss: Due to the technical nature of volatile RAM storage, all data stored in the cache will be permanently and irretrievably lost in the event of server restarts, power outages, critical system updates, or planned/emergency technical maintenance conducted by the Provider.

5.a. Exclusion and Limitation of Liability

Given the inherent volatile nature of the Service, the Provider shall not be liable for any loss, corruption, premature deletion, or unavailability of data stored in the cache, including losses resulting from evictions, TTL expiration, restarts, or maintenance, except where such loss is caused by the Provider's willful misconduct or gross negligence. Where liability is not excluded under this clause, the Provider's total liability towards the Client for data loss arising from a given cache instance shall not exceed the fees paid by the Client for that instance during the month in which the incident occurred.

Except in cases of willful misconduct or gross negligence, the Provider's aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.

5.b. Connection Security

Because authentication credentials are transmitted using the memcached text protocol, the Provider strongly recommends that Clients enable TLS (port 11212) for all connections. Connecting over an unencrypted connection (port 11211) exposes both cached data and authentication credentials to potential interception on the network path. The Client is solely responsible for the security implications of its choice of connection method.

6. Technical Support and Availability

  • The Service is provided on an "as is" and "as available" (best-effort) basis. The Provider does not guarantee minimum response times, immediate issue resolution, or any binding Service Level Agreement (SLA).
  • For both the Free Tier and Paid Subscriptions, technical assistance will be provided exclusively via email, subject to the Provider's operational availability.

7. Intellectual Property

The software, source code, interface, design, and trademarks are the exclusive property of the Provider. The Client is granted a non-exclusive, non-transferable, and revocable license to use the Software as a Service (SaaS) strictly during the validity of their account.

8. Data Protection

The processing of personal data in connection with the Service is governed by the Privacy Policy, which forms an integral part of these Terms.

With respect to any Client data processed by the Provider on the Client's behalf and instructions (as described in the Privacy Policy), the Client and the Provider agree to the terms of the Data Processing Addendum, which is hereby incorporated into and forms an integral part of these Terms.

9. Commercial Communications (Marketing)

  • Upon registration, the user may expressly authorize the receipt of commercial communications and software updates.
  • Consent will be collected via a separate, independent checkbox during registration. Users can opt out at any time by clicking the "Unsubscribe" link in any email or by contacting support@velstash.com.

10. Cancellation and Termination

The Client may cancel their subscription at any time through the account billing panel or via the tools provided by the Merchant of Record, Dodo Payments.

Upon cancellation, the Client will lose access to the paid features of the Service, and will get charged proportionally in accordance with the usage-based billing policy set out in Section 4.

No refunds are issued for dissatisfaction with the Service, change of mind, or failure to use features made available during an active billing period, beyond the proration described in Section 4.

10.a. Termination by the Provider

In addition to any suspension described in Section 3.a, the Provider may suspend or terminate the Client's account, with immediate effect and without prior notice, in cases of: (i) fraud or attempted fraud in connection with payment; (ii) a material breach of Section 3.a (Acceptable Use); or (iii) any use of the Service that poses a security risk to the Provider's infrastructure or other Clients.

For any other material breach of these Terms, the Provider will provide the Client with written notice and a reasonable opportunity (no less than ten (10) days) to cure the breach before termination, except where doing so would not be reasonable in the circumstances.

Upon termination by the Provider under this Section, the Client is not entitled to a refund for the current billing period, without prejudice to any usage-based charges already accrued being handled in accordance with Section 4.

10.b. Account and Data Deletion

Cancelling a subscription and requesting deletion of the Client's account and personal data are separate actions. Cancellation under this Section stops billing and further provisioning of the Service, but does not by itself delete the Client's account or personal data. To request deletion of the account and associated personal data, the Client must submit a separate request to support@velstash.com.

This Section addresses cancellation and termination of the Service relationship; it does not govern the retention or deletion of personal data. Data retention periods and the account/personal data deletion procedure are governed by the Privacy Policy, in particular Section 5.b (Erasure) and Section 2.d (Legal Restriction / Data Blocking); billing data held by the Merchant of Record is subject to Section 3.d of the Privacy Policy.

11. Changes to the Terms

11.1. The Provider may make changes to these Terms from time to time. When changes are made, the Provider will publish the updated Terms at velstash.com/terms and update the "Last Updated" date.

11.2. For material changes, the Provider will make reasonable efforts to notify the Client in advance (such as by email or a dashboard notice) before the change takes effect.

11.3. If the Client does not agree to a material change, the Client may terminate its subscription before the change takes effect, without penalty. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, acts of government or regulatory authorities, internet or telecommunications failures, failures of the Provider's infrastructure hosting partners (as identified in the Privacy Policy), or widespread cyberattacks not attributable to the Provider's negligence.

This Section does not excuse the Client's payment obligations for Service already rendered prior to the event, nor does it affect any right to terminate under Section 10 (Cancellation and Termination) if the event persists for an extended period.

13. Governing Law and Jurisdiction

These Terms are governed by Spanish law. For any dispute arising from this contract, the parties expressly waive any other jurisdiction and submit exclusively to the Courts and Tribunals of the city of Barcelona, Spain.